Returns and Store Credit Policy
Your complete satisfaction is very important to us. Most item(s) may be returned for a refund within 7 days from receipt of merchandise. You may return most items in their original packaging, unopened and unused within 7 days of delivery for a store credit. All returns must be accompanied by a copy of the packing slip and all original components. When calling or emailing our customer service team, please have your order number available to allow us to better serve you.
$25 will be access on for each return check
Return Policy – Specific Guidelines and Restrictions:
Store Credits: Enjoy hassle-free returns when returning for a store credit. When opting for a store credit, eligible items will not be assessed the 15% restocking. S&H and Gift Wrapping are non-refundable and not creditable. The web store credit will be applied to the user account for future use. Store credit will never expire and is valid to use site wide.
Refunds: A 15% restocking fee and S&H will be assessed on all returned merchandise when opting for a refund of the original form of payment. The restocking fee will be waived if the return is due to company error or product defect.
More on Refunds:
Allow 7-10 business working days for your refund to post to your account.
Some refunds may take up to one billing cycle to appear on your statement, depending on the banking institution.
Refunds can only be credited back to the same payment method used on the original order
Nationwide Nail Supply does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
Original S&H and gift wrapping fees are fully reimbursed if an error was due to a product defect or company error.
How can I return an item I’ve purchased if I’ve changed my mind or reconsidered?
We cannot process a return claim for any reconsideration of purchase once the package is in transit with the carrier. Most item(s) may be returned for a refund within 7 days from receipt of merchandise. You must contact us within 24-48 hours of receipt of merchandise for us to initiate the return process according to our outlined policy. “Changing your mind” is not a valid reason for a return. However, when returning an item because you’ve ‘changed your mind’, Nationwide Nail Supply is NOT obligated to refund your original shipping cost or your return shipping fee. Nationwide Nail Supply reserves the right to only give back the original item price purchased, minus the shipping fees, discounts, applicable gifts, and a 15% restocking fee.
Some items cannot be returned for refunds or store credits:
Final Sale Products
For sanitary reasons, we are unable to accept returns for the following products: Nail polish, gel polish, dip powders, nippers, clippers, razors, brushes, implements, and hair color accessories.
Electric Hair Tools & Appliances – Most tools/appliances have product warranty available through the manufacturer. Product(s) must be registered directly through the manufacturer within the specified timeframe that is provided in our product details page of the item. Certain product(s) may not have a product warranty available due to manufacturer relationship status.
Cancelling or Canceled Orders: Eligible for full refund, including S&H, ONLY if cancelled prior to shipping. We cannot process claims, refunds or additional requests once package is in transit with the carrier.
No Exchanges: We do not allow merchandise exchanges at this time. Please contact our Customer Care department should you require assistance with processing a return.
Free Shipping Offers: For ‘free shipping’ packages, shipping cost will be assessed and deducted from final reimbursement of refunds and store credits. Any shipping cost that you incur to return the product will not be refunded unless it is a company error. Non-refundable shipping applies to both domestic and international shipping.
Undelivered, Unclaimed, Refused, or Returned Packages: A 15% restocking fee and a Return to Sender fee of $9.95 will be assessed accordingly. Shipping & Handling, Tax, and Gift Wrapping cannot be reimbursed. Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a company error. For ‘free shipping’ packages, shipping cost will be assessed and deducted from final reimbursement. Any shipping cost you incur to return the product will not be refunded unless it is a company error. Non-refundable shipping applies to both domestic and international shipping.
Redelivery Fee & Missed Scheduled Delivery: If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed scheduled delivery, you will be responsible for S&H unless it is due to company or Carrier error.
Product Defect, Damaged, or Wrong Shipment: May be eligible for a full refund of the merchandise and S&H if confirmed defective, damaged or wrong item is shipped. Please contact us within 24-48 hours of delivery for an immediate resolution. To ensure proper processing of claim and credit for your return shipping cost, you must attach the completed RMA form with your return. All defective item(s) claims are subject to inspection and confirmation. For “defective” claims, describe the defect and indicate if you would like a replacement by commenting as such on the notes section.
Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If an exact replacement is out of stock, we will process a full refund back to the same payment method used on the original order.
Damaged or Missing Items: Claims for damaged items or discrepancies (for example: missing items in your order) should be submitted within 24-48 hours of merchandise receipt. Contact Customer Care by email at email@example.com or call 1(623) 878-2475 (M-F, 10.a.m. to 8 p.m. MST). Please retain all packaging material in case an inspection is necessary. In the case of shipping damages, we may contact the carrier.
Promotions/Gift with Purchase: If returning an item that qualified for promotional gift, please include the promotional gift with your return to receive a refund to the payment method used or a store credit. If you choose to keep the bonus gift, your credit amount will be deducted for the gift value.
Coupons: If returning an item that qualified you for a coupon discount, your account will be adjusted accordingly based on the coupon restrictions.
Returns & Shipping of Dangerous Goods
Certain items including aerosols, fragrances some items that contain contents under pressure, and others (e.g., nail polish, hairspray and items containing flammable, volatile or corrosive chemicals) are considered as dangerous goods (Hazardous Materials (HAZMAT) by the US Department of Transportation (DOT). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Nationwide Nail Supply uses Standard Ground (surface) delivery method for these products. You are advised not to re-mail the contents of the parcel via the Postal Service under US DOT-SP 9275 regulations. Flammable substances contained in these packages may be mailed only by consumers (the addressee) via surface transportation in accordance with 10.13. Full responsibility rests with the mailer to comply with all postal and non-postal statutes and regulations regarding mail. Information regarding postal statutes, regulations, and mailing requirements is available from you local Postmaster and at the Postal Service’s mailing standards web site at pe.usps.com
Mail the package back via ground shipping method to the address below. We highly recommend you insure your package.
*Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:
Nationwide Nail Supply : 7549 W Cactus Rd #107, Peoria, AZ 85381
*Before mailing, refer to the “Returns and Shipping of Dangerous Goods” section. The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.
(623) 878-24757 (M-F, & Sunday 10 a.m. to 8:30 p.m. MST)
Gift with Purchase Rules To Remember
Though your bag currently prequalifies for Gift(s) with Purchase, the free gift(s) will be added to your final shopping bag when you reach the minimum purchase threshold at final checkout. A minimum purchase does NOT include shipping charges, coupon discounts, or applicable sales tax. Free gifts cannot be exchanged. Free gifts with purchase will be added to your shopping bag when you are 1) qualified for the free gift product and 2) you select the qualifying product offered.